Usage and purchases made from this web site constitute acceptance of the following Terms and Conditions:
Kidtronic LLC Satisfaction Guarantee:
Satisfaction is guaranteed for all purchases. You may return any non-personalized item for any reason within 30 days of receipt for a refund of the purchase price less shipping charge and a 15% restocking charge. The goods must be returned to us with all packaging and in complete and resaleable condition.
Personalized items that have been damaged in shipping or are defective may be returned within 30 days of receipt for replacement. While every effort is made to manufacture and deliver the highest quality 3D products, please keep in mind that minor cosmetic defects are normal in 3D printing.
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
Product Return Procedure:
To return a product in compliance with the Kidtronic LLC Satisfaction Guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Kidtronic LLC will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Kidtronic LLC. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to Kidtronic LLC. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and any other provided accessories. If any component of the returned product is missing, the Product Return Procedure will be breached and Kidtronic LLC may in its sole discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
Kidtronic LLC will not refund to Customer the original shipping charges. In addition, Kidtronic LLC will assess a 15% restocking fee against the Customer's account on all returns for refund.
Special Bundle Returns:
If you wish to return a Special Bundle for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Special Bundle may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.
Customers must have satisfied all copyright issues and own or have the right to publish their submissions. We do not accept responsibility for any copyright violations which may arise from submission of copyrighted artwork.
Right of Refusal:
Kidtronic LLC reserves the right to decline orders that in its sole judgment and discretion contain subject matter that may be considered inappropriate or offensive, including, without limitation, inappropriate, offensive words, acronyms, symbols or other content.
While we encourage your creativity, Kidtronic LLC will not honor a request to print any "objectionable" language, acronyms, symbols, pictures, or any other graphic representation. "Objectionable" means, among other things, anything that (i) is libelous, defamatory, pornographic, sexually explicit, unlawful, racially or ethnically offensive, (ii) infringes on someone else's patent, copyright, trademark, trade secret or other property right, (iii) is something people would consider harassing, abusive, threatening, harmful, vulgar, profane, obscene, or violent, (iv) would breach a person's privacy or publicity rights, (v) is a misrepresentation of facts, (vi) hate speech, (vii) encourages others to break the law in any way, or (viii) is otherwise inappropriate.
Orders received from locations in the State of Massachusetts are subject to local sales taxes.